Featured Work

● Design & Implement Sales Cloud, Service Cloud, Omni-Channel

● Develop Workflow Rules, Validation Rules, Flows, Process Builder, Approval Processes, Case Escalations, and other process automation tools

● Build and manage integrations with our core technology infrastructure and the Salesforce Lightning Platform, including Pardot and Social Studio

● Manage AppExchange packages implementations and designs including DocuSign, JIRA, Rollup Helper, ShipStation, Zapier and few other packages.

● Evaluate technical trade-offs of every decision and work within the Lightning Experience and Salesforce/infrastructure best practices

● Work closely with Technology Team and Business Users to scope projects, define tech requirements, and implement Salesforce solutions using Confluence and JIRA

● Develop Reports and Dashboards and provide training on how to utilize these

● Perform Salesforce administration, configuration, development, and advise on best practices including when to perform custom code development (APEX, Visualforce, etc.) vs no-code configuration

● Migrate and manage data using Visual Studio Code, Data Loader, IDE tool, Google Sheets, Excel and other data management tools

●Manage change sets and other deployments through sandboxes

  • Sales Cloud
  • Service Cloud
  • Workflow Rules, Validation Rules, Flows, Process Builder, etc.
  • AppExchange Integrations
  • Process Automation
  • Security & Access
  • Change Management
  • Reports & Dashboards
  • Pardot
  • Social Studio